Shipping Policies

Shipping Policy

Welcome to Opal Drop! We're thrilled to offer you high-quality accessories and a smooth, enjoyable shopping experience. Below is our shipping policy, designed to provide clear and transparent information about how we process and deliver your orders.

Processing Time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment.
  • If there’s a delay due to high order volume or unforeseen circumstances, we will notify you promptly via email.

Shipping Options and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery time is 5-7 business days after processing.
  • Expedited Shipping: Estimated delivery time is 2-3 business days after processing.
  • International Shipping: Delivery times vary by location, typically 7-21 business days.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

  • Free Shipping is available on orders over $50 for domestic deliveries.
  • International shipping rates will vary and may be subject to customs fees (see below).

Tracking Your Order

  • Once your order has been shipped, you’ll receive a confirmation email with a tracking number to monitor your package’s journey.
  • Please allow up to 48 hours for tracking updates to appear.

Customs, Duties, and Taxes

For international orders, customs fees, duties, or taxes may apply and are the customer's responsibility. These fees vary by country, so we recommend checking your local customs regulations before placing an order.

Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as "Delivered" by the carrier. However, we encourage you to contact the shipping provider directly or contact us at info@opaldrop.com for assistance in filing a claim.

Incorrect or Undeliverable Addresses

Please ensure your shipping address is accurate. Orders returned to us due to incorrect or undeliverable addresses will be subject to additional shipping fees for redelivery.

Damaged or Defective Items

If your earrings arrive damaged or defective, please contact us at info@opaldrop.com within 7 days of delivery with your order number and photos of the item. We’ll be happy to resolve the issue with a replacement or refund.

Contact Us

For any questions or concerns about shipping, please email us at info@opaldrop.com.

Thank you for shopping with Opal Drop! We appreciate your support and look forward to delivering beautiful earrings to your doorstep.